When staff need IT help remotely, we have several tools to choose from. This page compares the main options on cost, platform requirements, and nonprofit pricing.
| Tool | Origin | Platform | Price/month | Seats / Licensing | Nonprofit discount | Limitations |
|---|---|---|---|---|---|---|
| TeamViewer | 🇩🇪 Germany | Cross-platform | Business plan: €29.33 (incl. 30% discount) | 1 technician / up to 200 unattended devices | ✅ Yes (30%) | — |
| AnyDesk | 🇩🇪 Germany | Cross-platform | Standard plan: €49.90 (excl. discount) | 20 concurrent sessions included | Yes via TechSoup US TechSoup NL unknown | — |
| Splashtop | 🇺🇸 USA | Cross-platform | Remote Support plan: from €21/user (excl. discount) | Per concurrent technician (not per device) | ✅ Yes (% not known upfront) | — |
| Windows Quick Assist | 🇺🇸 USA | Windows-to-Windows only | Free | Unlimited (built-in, no accounts needed) | — | No file or clipboard transfer between local and remote PC |
| macOS Screen Sharing | 🇺🇸 USA | Mac-to-Mac only | Free | Unlimited (built-in, no accounts needed) | — | Requires same Apple ID/iCloud or local network — not suitable for internet-based support without a VPN |